Shipping policy

Shipping Policy

Shipping & Handling Responsibility

All shipping and handling costs are the sole responsibility of the customer at all times. This applies to all orders, without exception, unless explicitly stated in writing as part of a promotional offer.

Shipping charges are calculated at checkout based on the selected shipping method, package weight, dimensions, and destination. By completing a purchase, the customer agrees to pay all applicable shipping and handling fees associated with their order.

Domestic Shipping

Orders are processed and shipped within the timeframe stated on the product page or order confirmation. Delivery times provided by carriers are estimates and are not guaranteed.

Once an order has shipped, ownership and risk of loss transfer to the customer. We are not responsible for shipping delays caused by the carrier, weather conditions, or other circumstances beyond our control.

International Shipping

International customers are responsible for all shipping costs, including but not limited to customs duties, taxes, import fees, and carrier surcharges. These fees are not included in the purchase price or shipping charges at checkout unless explicitly stated.

We are not responsible for delays, holds, or rejections caused by customs authorities. Any additional charges incurred due to customs clearance are the customer’s responsibility.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout. We are not liable for packages delivered to incorrect or incomplete addresses provided by the customer. Reshipping fees, if applicable, will be the responsibility of the customer.

Lost or Delayed Packages

Once a package has been shipped, we are not responsible for lost, stolen, or delayed packages. Customers are encouraged to contact the shipping carrier directly using the tracking information provided.

Returns, Refunds & Shipping Costs

All shipping and handling fees are non-refundable.

If a return is accepted, the customer is responsible for:

  • Original shipping and handling charges

  • Return shipping costs

  • Any additional shipping or restocking fees, if applicable

Refunds, if approved, will apply only to the cost of the product(s) returned and will not include shipping, handling, customs, or carrier fees.

Questions

If you have questions about shipping, international fees, or return-related shipping costs, please contact us before placing your order.